Return & Refund Policy

Thank you for shopping with ElvoLuxe. We are committed to providing quality office chairs and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories, manuals, and components originally received.
• Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items may not be eligible for return:

• Products damaged due to misuse, negligence, or improper assembly.
• Items showing excessive wear or use.
• Products returned without original packaging or essential components.
• Clearance, final sale, or specially marked non-returnable items.

How to Initiate a Return

To start a return, please contact our customer support team with your order number and reason for the return.

Contact Information

Website: https://elvoluxe.shop/

Contact Page: https://elvoluxe.shop/contact-us/

Live Chat: Chat with us live for immediate assistance.

Email: support@elvoluxe.com

Phone: +1 406 374 2555

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Once your return request is approved, we will provide instructions for returning the item.

Return Shipping

Customers may be responsible for return shipping costs unless:

• The item was received damaged.
• The item was defective.
• The wrong product was delivered.

We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned items without tracking.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Photos showing the damage or defect

We will review the issue and work to provide an appropriate resolution, which may include a replacement, exchange, or refund.

Refund Process

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed within 3 business days.

Refunds will be issued to the original payment method used during purchase.

Please note that depending on your financial institution, it may take additional time for the refunded amount to appear in your account.

Exchanges

We may offer exchanges for defective, damaged, or incorrectly shipped items, subject to product availability.

To request an exchange, please contact our customer support team.

Order Cancellations

Orders may be canceled before shipment by contacting our customer support team as soon as possible.

Once an order has been processed or shipped, cancellation requests may no longer be possible and the standard return process will apply.

Late or Missing Refunds

If you have not received your refund after the processing period:

1. Check your bank account or payment method.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us for assistance.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Website: https://elvoluxe.shop/

Contact Page: https://elvoluxe.shop/contact-us/

Live Chat: Chat with us live for immediate assistance.

Email: support@elvoluxe.com

Phone: +1 406 374 2555

Address: 7 2nd St NE, Moore, MT 59464, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)